With nearly a quarter of all mark available at assessment centre available from the Problem Solving competency, it is important that you can evidence this skill…
Good problem solvers avoid jumping to conclusions, but instead gather information about all the possible causes; and then draw conclusions after a logical examination. If you don’t collect enough information about all the possible causes, then of course the problem is unlikely to be resolved. It is this that is often the main challenge for people, they just don’t collect enough information. If they don’t know where to look or don’t really know what they are looking for, then of course your likely to be left facing the same problem, time and time again!
During the course of the assessment centre, one of the main skills to demonstrate is the ability not to jump to conclusions. So where role-actors are putting pressure on you to make quick decisions, you should resist this – saying “you understand their concerns however you will not be drawn into jumping to conclusions, you will fully investigate and gather as much information about the situation before any action is taken”.
This kind of pressure arises in at least three of the role-plays…Did you like this? If so, please bookmark it, RSS feed.