Police role play exercises – A little test for you…

Here is a little role-play test to examine your understanding of the role-plays (interactive exercises) and the appropriate course of action you should take:

a) You are a newly appointed Customer Service Officer. You walk into the role play room, as you enter you are greeted by the role actor walking towards you, pointing and saying “Hello, my name is James Bacon, I hope you are going to do something about the security guard.”

Do you?

  1. Interrupt them so you can firstly introduce yourself?
  2. Politely ask them not to point?
  3. Politely request that they take a seat and then ask them what the problem is?
  4. Ask the role actor politely to be seated and then introduce yourself?
  5. Politely introduce yourself as James Bacon and ask what the problem is?

Positive Behaviour

The correct answer is number 4.

You must always be polite and at this time it would be timely to ask them to be seated, then introduce yourself. You are a newly appointed Customer Service Officer, and the reality is you have never met any of characters played by the role actors so an introduction is necessary.

An introduction would be your full name, your position (Customer Service Officer) and confirmation that you work at the Centre.

You must never interrupt a role actor as this is deemed provoking and demonstrates little respect for the role actor (not good!).  Although you could ask them politely not to point, it would not be the most appropriate action to take at this time. It doesn’t score you any marks!

A broad question, e.g. ‘what is the problem?’ is not advisable as the role actors opening statement provide the opportunity to ask a more precise question. A precise question would be to ask ‘what would you like done or to happen to the security guard?’ More precise and decisive questions score higher on the scalar than brood and vague questions.

You play yourself during the role-pay exercises so you should give your own full name. The person you are meeting is call James Bacon. You would be surprised how many candidates misunderstand this!

b) You read in the brief that your manager has asked you to meet with James Bacon, customer, whom is unhappy with T. Jones, a security guard. Your manager is unable to attend and they want you to deal with the issues raised:

Do you?

  1. Explain that your manager is unfortunately attending another meeting?
  2. Apologise and explain that your manager has a prior appointment?
  3. Apologise and introduce yourself?
  4. Just introduce yourself, there is no need to give a reason for your manager being absent
  5. Apologise and explain that your manager is unable to attend?

Positive Behaviour

The correct answer is number 5.

If the brief indicates that your manager was due to meet the role actor personally an apology is required. You just need to relay the reason for their absence (unable to attend) rather than make a reason up.

The brief did not indicate they were attending another meeting or they had a prior appointment, thus these are not correct.

c) James Bacon, customer, informs you that they are not happy with the way the security guard is behaving:

Do you?

  1. Ask the role actor what has happened?
  2. Request that they explain how the security guard behaved?
  3. Defend the actions of the security guard, as they have done nothing wrong?
  4. Ask the role actor what the problem is?
  5. Ask the role actor to explain which member of the security team is the problem?

Positive Behaviour

The correct answer is number 2. The appropriate clarifying questions is to ask how the security guard is behaving and why are they unhappy?

Again, a specific clarifying question can be asked based on the information given. Broad questions such as what has happened, or what the problem is should only be asked if the role actor actually mentions the words problem or happened. Examples of this are:

“I just want to tell someone what the problem is, or I just want to let someone working at the centre know what happened.

At this stage you are not aware of what actions the guard has taken so defending them would be biased.

Clarification of which guard was involved is not required, as you have been specifically told T. Jones is the name of the guard. Seeking clarification where it is not required will result in the role actor being silent and they will bow their heads to avoid eye contact.

d) James Bacon, customer, then explains that he was in the centre last Tuesday, while present he was spoken to by T. Jones a Security Guard. He is not happy about the guards’ behaviour:

Do you?

  1. Ask the role actor to confirm that it was last Tuesday?
  2. Ask the role actor to explain what happened?
  3. Ask the role actor why they are unhappy?
  4. Ask the role actor to explain why they are unhappy and how the guard behaved?
  5. Ask the role actor where the incident took place?

Positive Behaviour

The correct answer is number 4.

Again, a specific clarifying question can be asked based on the information given.

Once again, you have been informed that the incident happened last Tuesday, so this does not need clarifying.

The role actor did not use the word ‘happened’ so to ask what happened is not an appropriate clarifying question.

You do need to ask them why they are unhappy, but a more precise question would be to also mention the guard behaviour. i.e. why are you not happy with the guards’ behaviour?

It does not matter in this instance where the incident occurred.

So how did you do? Feel free to comment…

This is just a sample of our police A – Z role play training tool – it can be purchased for just £15

This article has been written by former police recruitment manager David Vidgen.

Lancashire Police Assessment Centre Course 30th Oct

Are you due to attend an assessment centre with Lancashire Police? With so few vacancies up for grabs it is likely that you will need to score well above the normal 60% requirement.

Role play and written proposal exercises account for 82% of all available marks during a Lancashire police assessment centre, so it is vital you perform in both of these activities if you are to be successful and meet the 60% required pass mark or beyond.

Attending a course with Police Application will not only ensure that you pass, but it will put you in a good position to score well above 60%. Most of our clients score in the top 4% at assessment centre. We teach you all the skills and behaviours that you are required to evidence on the day – including what to say/write and why, ensuring that you have a full understanding of the process. Places are limited to 8 persons to ensure that you receive the highest possible coaching including one to one role play tuition with the course tutor.

You leave the course with a full comprehensive course manual containing exercises that have been written to test the exact skills you will need to demonstrate during your police assessment centre.

Check out our website at Police Courses for more details.

Police Role Play A – Z Training Tool

We have just launched a new ‘police role play A-Z training tool’, a 29-page document that helps you understand the role play process, in particular:

  • The importance of listening and learning to ask appropriate clarifying questions
  • Learn to make appropriate recommendations
  • Asking the right questions and statements that evidence, community and customer focus, personal responsibility, resilience, team working, problem solving, race and diversity and effective communications
  • Room Layout
  • Preparation Phase
  • Interactive Phase

The price of the police role play A – Z training tool is £15.00 – Full details of the new product can be found at: Police Assessment Centre Practice Role Play Exercises

Not sure about whether to purchase?

Consider this…

You enter a role play room and you are greeted by an agitated male, pointing at you saying “hello my name is Mr Jones, I hope you are going to do something about that Customer Service Officer?”

Do you:

A) Politely interupt the man and ask him to stop pointing as this is rude?
B) Politely introduce yourself and ask him what the problem is?
C) Politely ask the gentleman to calm down and ask what the problem is?
D) Politely introduce yourself and ask him what he would like to see happen to the Customer Service Officer?
E) Politely introduce yourself and ask ‘how can I help you today?”

If you chose either A, B, C or E, i’m afraid these are NOT the behaviours they require you to evidence. If however you chose D, well done you are a natural!

We recently sent a complimentary copy of the police role play A – Z training tool to persons who attended one of our 1 day workshops. Here is some of their feedback:

“I think it is a very useful document. I think that it would be a useful training tool and something you could charge for on your website, however I don’t think it is any substitute for the course, but also would not really be suitable for use on the course- although it seems that’s not your intention anyway. The writing is very clear and there is enough information in the document to provide a very comprehensive guide to the roleplays. I like the way that is is not simply a “to-do” list and actively engages you and encourages the candidate to think about the situation. If you were to sell it on your website I would think a reasonable price would be £20- although I speak as a person who is currently on a relativity small income so you may generally have a different customer base.” Simon

“I’ve read through the police role play A – Z training tool, again very informative but as I had done the one day course they were fairly obvious. However I don’t think I would of been as successful prior to your one day course, as I such I see it is a useful tool to a candidate, especially one that hasn’t attended a assessment previously. I think a reasonable price would in the area of £15-£20 as the test not only gives you the correct answers but the reasons behind why they are the correct answers.” Jon

“I looked over the police role play A – Z training tool you sent and this would be a valuable tool in assisting in the role plays.  Fee wise I would say at a ball part figure of around £35-£45 would be a resonable price to aim at.” Priyesh

This article has been written by former police recruitment manager David Vidgen.

Leicestershire Police Assessment Centre Course

We are running an assessment centre course to help individuals (internal PCSO, Police Staff etc) whom are currently due to attend an assessment centre with Leics Constabulary.

Our course is scheduled for Sat 17th Sept 2011 at the Holiday Inn, 129 St Nicholas Circle, Leics, LE1 5LX, 09:45 – 18:00. Please are strictly limited to 8 persons.

For full details of the course and its content please visit our main site Police Courses

Currently Recruiting: Civil Nuclear Constabulary

The Civil Nuclear Constabulary (CNC) are currently recruiting for police officers. This is the only force at this time recruiting directly from the public without the need to pass a PLC course (Police Law and Community).

To find out more about how to become a police officer with the CNC – simple Google ‘CNC’

Need help with your police application form? Our 28 great police application form answers will help you identify your own answers to meet the standard required – this includes the CNC application form!

FREE* advice on how to pass the BTP assessment centre

Existing and previous customers may have free access to the material that is password protected below. To receive your new password simply contact us and we will email you the password. The password will only last for 48 hours, then it is likely to be changed.

If you wish to obtain this material, but you are not a current or previous customer, simply purchase the 40 great application form answers for £10 and then we will also send you the password for the FREE BTP material below. The application form answers will come in handy when thinking about your interview answers.

The material includes:

  • Sample Numerical Reasoning Test – includes formulas and methods
  • Sample Verbal Logical Reasoning Test – includes advice and reasons why answers are either A, B and C
  • Sample interview questions and answers that cover all 7 competency areas
  • 20+ sample answers to the application form – although you have completed this section, our answers may give you food for thought for the interview.
  • Advice on what to include in your presentation, this includes:
  • An outline of the research or preparation you have undertaken for your application for the role of a British Transport Police Officer
  • Why you want to be a Police Officer
  • Why you have chosen to apply to British Transport Police and why you did not choose a Home Office police force
  • How you see British Transport Police differing from Home Office forces in the work you will undertake
  • What you see as the current British Transport Police priorities at a national level and in the area to which you hope to be appointed
  • What specific tasks you expect to be undertaking on a daily basis as a British Transport Police Officer
  • Specifically how you think being a British Transport Police Officer will impact your personal life

Fitness Training

  • A free download of the bleep test

* FREE for previous and existing customers only

British Transport Police Assessment Centre

Have you applied to British Transport Police and you will shortly be undertaking an assessment centre?

We’re not running courses specifically for BTP as the process being undertaken is outside the National Assessment Centre. We therefore don’t think it’s fair that you should pay for a course, whereby there are no guarantees that its content will be relevant to the assessment day.

So instead of a course, next week we are giving away lots of free advice* and best practice to help you pass the BTP recruitment process.

So watch this space…

*This service will be free to those whom have purchased either the 40 great police application form answers or the application form checking service. There may be a small £10 charge for new customers

Day 1 Met Police Assessment Centre – Preparation Courses

Do you want to learn the skills to pass a Day 1 MET police assessment centre?

E.g. in the role plays you will learn to say:

“In future can you please abide by the Equality Policy, by doing so will support the centre on equality matters.”

“On this occasion you were wrong to remove the individual, there was no evidence that he was a threat to the centre.”

These are two, of about 100 different statements and questions that you will need to deliver in the role-plays to be successful. If you can hold your hand up and say I would have said them, congratulations you’re well prepared. If not, then we strongly advise that you attend one of our courses:

  • Sat 2nd July – Thistle Hotel, M25 Junction 21a, Watford Road, Hertfordshire, AL2 3DS
  • Sat 9th July – Thistle Hotel, M25 Junction 21a, Watford Road, Hertfordshire, AL2 3DS

Full details can be found on our main website: Police Courses

We also offer one to one courses at: Police Assessment

Met Police Day 1 Assessment Centre Course – Sat 11th June

Due to popular demand. We are running another Met Police Day 1 Assessment Centre Course at the Thistle Hotel, M25 Junction 21a on Saturday 11th June 2011. If you are a service PCSO or Special Constable with the MET, this course is ideal for you.

On the coaching course you will learn all the skills and behaviours required to evidence during your assessment, plus you will have the valuable opportunity to practice the four role-play exercises on a one to one basis with the course tutor; coaching will be given to aid your performance.

You also receive after course support including further role-play practice.

To book, please see our main website – police courses