Police Role Play A – Z Training Tool

We have just launched a new ‘police role play A-Z training tool’, a 29-page document that helps you understand the role play process, in particular:

  • The importance of listening and learning to ask appropriate clarifying questions
  • Learn to make appropriate recommendations
  • Asking the right questions and statements that evidence, community and customer focus, personal responsibility, resilience, team working, problem solving, race and diversity and effective communications
  • Room Layout
  • Preparation Phase
  • Interactive Phase

The price of the police role play A – Z training tool is £15.00 – Full details of the new product can be found at: Police Assessment Centre Practice Role Play Exercises

Not sure about whether to purchase?

Consider this…

You enter a role play room and you are greeted by an agitated male, pointing at you saying “hello my name is Mr Jones, I hope you are going to do something about that Customer Service Officer?”

Do you:

A) Politely interupt the man and ask him to stop pointing as this is rude?
B) Politely introduce yourself and ask him what the problem is?
C) Politely ask the gentleman to calm down and ask what the problem is?
D) Politely introduce yourself and ask him what he would like to see happen to the Customer Service Officer?
E) Politely introduce yourself and ask ‘how can I help you today?”

If you chose either A, B, C or E, i’m afraid these are NOT the behaviours they require you to evidence. If however you chose D, well done you are a natural!

We recently sent a complimentary copy of the police role play A – Z training tool to persons who attended one of our 1 day workshops. Here is some of their feedback:

“I think it is a very useful document. I think that it would be a useful training tool and something you could charge for on your website, however I don’t think it is any substitute for the course, but also would not really be suitable for use on the course- although it seems that’s not your intention anyway. The writing is very clear and there is enough information in the document to provide a very comprehensive guide to the roleplays. I like the way that is is not simply a “to-do” list and actively engages you and encourages the candidate to think about the situation. If you were to sell it on your website I would think a reasonable price would be £20- although I speak as a person who is currently on a relativity small income so you may generally have a different customer base.” Simon

“I’ve read through the police role play A – Z training tool, again very informative but as I had done the one day course they were fairly obvious. However I don’t think I would of been as successful prior to your one day course, as I such I see it is a useful tool to a candidate, especially one that hasn’t attended a assessment previously. I think a reasonable price would in the area of £15-£20 as the test not only gives you the correct answers but the reasons behind why they are the correct answers.” Jon

“I looked over the police role play A – Z training tool you sent and this would be a valuable tool in assisting in the role plays.  Fee wise I would say at a ball part figure of around £35-£45 would be a resonable price to aim at.” Priyesh

This article has been written by former police recruitment manager David Vidgen.

Police Role-Plays : Problem Solving and the importance of listening

During the course of the role-play exercises, you are scored on your ability to ask appropriate clarifying questions. The wording of the question is important because you are being scored on how thorough / vague your questioning is. On a Scalar, 1 being highest and 5 being lowest.

In relation to Problem Solving, there will be 4 or 5 appropriate questions to ask in 3 of the current role-play exercises, each also marked against the Scalar for thoroughness. If you fail to ask any appropriate questions, you would be awarded a grade D.

For example:

If a role-actor states ‘I am unhappy with what was said to me’ – the appropriate clarifying question would be to ask ‘what was said to you that has made you unhappy?’ this would score 1 on the Scalar (1 being highest). If you were to ask ‘was something said to you?’ this would score 5 on the Scalar (5 being lowest), because the question is not thorough.

It is the combination of both how many behaviours (appropriate questions) you asked and the thoroughness of your questioning on the Scalar that dictates your final grade. Clearly if you ask all appropriate clarifying questions and each of them are thorough and score 1 on the scalar, this would result in an A grade.

In short, it is vital you you listen to the role-actor and word your question to reflect / mirror using similar words that the role-actor just used. Here are some further examples:

Statement: ‘That’s okay, I just wanted to let someone at the centre know how the guard’s behaved’
Appropriate Question: ‘Please tell me how the guard’s behaved?’

Statement: ‘That’s okay, I just wanted to let someone at the centre know what’s happened’
Appropriate Question: ‘Please tell me exactly what has happened?’

Statement: ‘Security are not doing their job’
Appropriate Question: ‘Please tell me exactly how security are not doing their job?’

Statement: ‘This is a serious matter and I want something done about the security team’
Appropriate Question: ‘Please tell me what you would like done about the security team?’

If you are in a customer service role, try and practice this the next time someone wishes to make a complaint…

If you want to learn the skills vital to become a police officer, Police Recruitment Director runs regular courses for those wishing to join the police service. Full details can be found at: www.policeapplication.co.uk